{"id":134,"date":"2019-04-26T20:26:46","date_gmt":"2019-04-26T17:26:46","guid":{"rendered":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/?page_id=134"},"modified":"2025-03-17T23:16:33","modified_gmt":"2025-03-17T20:16:33","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/o-hospital\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<p>A unidade respons\u00e1vel por receber, registrar, conduzir internamente e responder as manifesta\u00e7\u00f5es dos usu\u00e1rios dos servi\u00e7os do Centro Hospitalar Municipal de Santo Andr\u00e9, tanto do p\u00fablico interno quanto externo, \u00e9 o <strong>SAU (Servi\u00e7o de Atendimento ao Usu\u00e1rio)<\/strong>. O intuito do setor, um canal democr\u00e1tico entre os cidad\u00e3os e a gest\u00e3o do hospital, \u00e9 a corre\u00e7\u00e3o ou o aprimoramento do atendimento prestado.<\/p>\n<p>Reclama\u00e7\u00f5es, sugest\u00f5es, elogios, den\u00fancias ou a solicita\u00e7\u00e3o de informa\u00e7\u00f5es podem ser feitos atrav\u00e9s dos seguintes canais de comunica\u00e7\u00e3o:<\/p>\n<p><strong>&#8211; Presencial:<\/strong><\/p>\n<p>O SAU est\u00e1 localizado no subsolo do CHMSA, com acesso tamb\u00e9m pela recep\u00e7\u00e3o do Centro de Diagn\u00f3sticos (Travessa Nilo). Hor\u00e1rio de funcionamento: de segunda a sexta-feira, das 08h \u00e0s 17h.<\/p>\n<p>&#8211; <strong>Telefone:<\/strong><\/p>\n<p>(11) 4433-3674<\/p>\n<p><strong>&#8211; Online:<\/strong><\/p>\n<p>Voc\u00ea pode tamb\u00e9m enviar e-mail para <a href=\"mailto:sauchmsa@santoandre.sp.gov.br\">sauchmsa@santoandre.sp.gov.br<\/a> ou se manifestar atrav\u00e9s desta p\u00e1gina, preenchendo os campos abaixo. Assim que recebermos a sua mensagem entraremos em contato.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f361-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"361\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/chmsa\/index.php\/wp-json\/wp\/v2\/pages\/134#wpcf7-f361-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"361\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f361-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Seu nome (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label>Nome do Paciente (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-672\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-672\" \/><\/span> <\/label>\n<\/p>\n<p><label>Data do Atendimento (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-data\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required data\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-data\" \/><\/span><\/label>\n<\/p>\n<p><label>Hor\u00e1rio (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-hora\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required hora\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-hora\" \/><\/span><\/label>\n<\/p>\n<p><label> Setor (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-570\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-570\"><option value=\"...Selecione...\">...Selecione...<\/option><option value=\"Pronto-Socorro\/Emerg\u00eancia\">Pronto-Socorro\/Emerg\u00eancia<\/option><option value=\"Cl\u00ednica M\u00e9dica\">Cl\u00ednica M\u00e9dica<\/option><option value=\"Cl\u00ednica Cir\u00fargica\">Cl\u00ednica Cir\u00fargica<\/option><option value=\"Trauma\">Trauma<\/option><option value=\"UTI Adulto\">UTI Adulto<\/option><option value=\"UTI Pedi\u00e1trica\">UTI Pedi\u00e1trica<\/option><option value=\"Pediatria\">Pediatria<\/option><option value=\"Psiquiatria\">Psiquiatria<\/option><option value=\"Servi\u00e7o Social\">Servi\u00e7o Social<\/option><option value=\"Centro Cir\u00fargico\">Centro Cir\u00fargico<\/option><option value=\"Hospital Dia\">Hospital Dia<\/option><option value=\"Centro de Especialidades\">Centro de Especialidades<\/option><option value=\"Centro de Diagn\u00f3stico\">Centro de Diagn\u00f3stico<\/option><option value=\"Manuten\u00e7\u00e3o\">Manuten\u00e7\u00e3o<\/option><option value=\"Limpeza\">Limpeza<\/option><option value=\"Recep\u00e7\u00e3o\">Recep\u00e7\u00e3o<\/option><option value=\"Transporte\">Transporte<\/option><option value=\"Nutri\u00e7\u00e3o\">Nutri\u00e7\u00e3o<\/option><option value=\"SADT (Servi\u00e7o de Apoio Diagn\u00f3stico e Terap\u00eautico)\">SADT (Servi\u00e7o de Apoio Diagn\u00f3stico e Terap\u00eautico)<\/option><option value=\"Diretoria\">Diretoria<\/option><option value=\"Outros\">Outros<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Telefone\/Celular para contato (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-fone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"text-fone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu e-mail (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Assunto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Observa\u00e7\u00f5es (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<p><u>Importante:<\/u> <em>manifesta\u00e7\u00f5es sigilosas ou an\u00f4nimas ser\u00e3o acolhidas, contudo, a falta de informa\u00e7\u00f5es suficientes ao seu processamento pode impossibilitar a devida apura\u00e7\u00e3o.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>OUVIDORIA DO SUS<\/strong><\/p>\n<p>Santo Andr\u00e9 conta ainda com a <strong>Ouvidoria do SUS<\/strong>, que pode ser acessada pelo telefone 0800 019 2300, pelo e-mail <a href=\"mailto:ouvidoriasus@santoandre.sp.gov.br\">ouvidoriasus@santoandre.sp.gov.br<\/a> ou pessoalmente, na rua Catequese, 242, 3\u00ba andar &#8211; Bairro Jardim\u00a0 (Secretaria de Sa\u00fade), das 8h30 \u00e0s 16h30.<\/p>\n<p>Outro canal \u00e9 a <strong>Ouvidoria da Cidade<\/strong>, cujo endere\u00e7o \u00e9 rua Elisa Fl\u00e1quer, 37 \u2013 Centro. O atendimento presencial \u00e9 realizado de segunda a sexta-feira, das 10h \u00e0s 16h. J\u00e1 o atendimento por telefone \u00e9 feito pelo n\u00famero (11) 4437-1150, de segunda a sexta-feira, das 8h \u00e0s 17h.<\/p>\n<p><em><u>Aten\u00e7\u00e3o:<\/u>\u00a0as duas op\u00e7\u00f5es s\u00e3o recomendadas apenas depois de esgotadas todas as possibilidades de atendimento ou solu\u00e7\u00e3o via SAC.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A unidade respons\u00e1vel por receber, registrar, conduzir internamente e responder as manifesta\u00e7\u00f5es dos usu\u00e1rios dos&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":7,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/pages\/134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/comments?post=134"}],"version-history":[{"count":12,"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/pages\/134\/revisions"}],"predecessor-version":[{"id":1711,"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/pages\/134\/revisions\/1711"}],"up":[{"embeddable":true,"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/pages\/7"}],"wp:attachment":[{"href":"https:\/\/www3.santoandre.sp.gov.br\/chmsa\/index.php\/wp-json\/wp\/v2\/media?parent=134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}